Last updated: 12 November 2026
Who we are
Pugu Hills Eco Cultural Tourism arranges nature experiences, cultural tours and safaris in Tanzania.
Website: https://puguhills.co.tz/
Privacy contact: admin@puguhills.co.tz
WhatsApp: +255 653 901 193
Information you provide
When you enquire through our forms, email or WhatsApp, we collect the information you provide. This may include your name, contact details, country, travel dates, group size, children’s ages, interests, budget and special requests.
Please provide only information necessary for your enquiry. Do not send payment-card details, passport copies or sensitive medical information through the general enquiry form.
How we use your information
We use enquiry details to respond to your questions, prepare quotations, discuss availability and arrange your requested trip. We also send acknowledgements and communications related to your enquiry or booking.
We do not currently use enquiry details to send promotional emails or WhatsApp offers.
Information needed to arrange your trip
Where necessary, relevant details may be shared with providers involved in your requested arrangements, such as accommodation providers, transport operators, guides and activity providers. We aim to limit this to information needed to provide the service.
Information may also need to be disclosed where required by applicable law.
Website services and analytics
Our website uses Google Analytics to understand visits and interactions, including page views, contact-link clicks and enquiry submissions. Analytics may process device, browser, approximate location and usage information.
Our website also uses hosting, form and email services. Tripadvisor reviews are displayed through a Trustindex widget. These services may process technical information when you visit or interact with the website.
Cookies and similar technologies may be used. You can manage cookies through your browser settings, although blocking some cookies may affect website functions.
WhatsApp and external websites
If you contact us through WhatsApp or follow links to external websites, those services also process information under their own privacy policies.
Some service providers may process information outside Tanzania. Applicable data-protection requirements must be considered when personal information is transferred internationally.
Children’s information
Parents, guardians or authorised group organisers should submit enquiries involving children. Please provide only the details needed to plan appropriate activities and arrangements.
Keeping and protecting information
Enquiry and booking information should be retained only for as long as needed to handle your request, provide services and meet applicable legal or record-keeping obligations.
No website or communication service can guarantee complete security. Please contact us if you believe information you have shared with us is at risk.
Your choices and rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion or restriction of its use. You may also object to certain processing or withdraw consent where processing relies on consent.
Contact admin@puguhills.co.tz with your request. We may need to verify your identity. Some records may need to be retained to meet legal obligations.
You may also raise concerns with Tanzania’s Personal Data Protection Commission, at https://www.pdpc.go.tz/.
Changes to this policy
We may update this policy when our services or information-handling practices change. The latest version and revision date will appear on this page.